FAQ

What is the weight capacity of your shelving units?
Our products are rated at 30 pounds per square foot.
 
What materials and colors are your products made of?
All of our products are made of HDPE (High-Density Polyethylene) 100% Post-Consumer recycled material. The only color available at this time is black.
 
Where are your products made?
All of our products are made 100% in the United States of America.
 
Can I purchase your products over the phone?
Absolutely, if you would like to call a sales representative and speak over the phone please call (248) 328-5635.
 
Are replacement parts and additional accessories able to be purchased?
If you need to order a replacement part or additional items not sold individually on the website simply call (248) 328-5635 and speak to a sales representative.
 
Do you charge sales tax?
Sales tax is only charged where applicable to residents of the State of Michigan. Orders shipped outside of Michigan are not charged sales tax.
 
How long will it take for my order to process and ship?
TopShelf Garage ships orders Monday through Friday during normal business hours. Most orders will ship and arrive in 5 to 7 business days depending on your location and available stock. All items are shipped UPS Ground and tracking numbers will be provided upon shipment.
 
What if the item I order is out of stock?
If an item is out of stock, unavailable or will take longer than 7 business days to ship, you will be contacted via email regarding your order. If you have any questions regarding your order feel free to contact a sales representative.
 
Do you ship to PO Box addresses?
We are unable to ship to PO Box addresses per UPS Ground requirements.
 
What forms of payment can I use?
From our website you can pay either by credit card or via PayPal™. If you would like to pay by check simply call a sale representative for instructions.
 
Are there any tools required for assembly?
Most of our products can be assembled without any tools. For ease in assembly and disassembly, a light lubricant can be used to more easily install legs into the appropriate sockets.
 
What is the return policy or warranty on your products?
Please visit our return and warranty information page linked here.